Passenger Experience Conference 2018 to dig into future of travel sector

Wednesday, January 17, 2018

Passenger Experience Conference (PEC), set to take place on 9 April 2018 at the Hamburg Messe in Germany will focus on the impact of critical travel trends on the air and rail industries.

Its inspirational Plenary Session will aim to define the vision and strategy for the future passenger experience. The travel industry experts predict that in the 2020s the first iterations of these next generation transport options and passenger innovations could well be introduced which will create a radical affect in the mainstream aviation and rail operations.

In the Plenary session, there will a presentation on Disruptive Possibilities and their Impact on the Airline Industry and the discussions will be moderated by Boeing’s Director of Differentiation Strategy, Blake Emery. This session will consider some of the challenges of implementing next generation transport solutions such as driverless cars, hyperloops, optionally piloted air taxis, electric planes and space flights on the air and rail industry, particularly looking at how addressing those challenges will also help drive onboard and passenger experience innovations across mainstream aviation and rail operations.  Richard Chung, Vice President of Innovation and Design for seating at Adient will also be present to discuss about the Internet of Things.

Kaj Pyyhtia, Customer Experience Officer and co-founder at MaaS Global will discuss about how cross-pollination of ideas across travel modes can enrich today’s passenger experiences and create new business opportunities. Christiane Bausback of N+P Industrial Design and Helmut Ramsauer of SPINPARTNERS will showcase an innovative and holistic vision of a high-quality eating experience that enables travellers to access their food throughout the whole travel chain, thanks to the collaboration of food and mobility as well as design and business.

Exploring the possibilities for growing onboard retail into a rich commercial enterprise will be discussed by Robin Hopper, Senior Vice President Product and Marketing at GuestLogix. James Lee, Director at Paperclip Design, Rosalyn Gough, Cabin Product Quality Manager at Thomas Cook Group Airlines and Dan Aronov, President at Napaway Coach will be the other speakers addressing flexible thinking. Following the close of the conference, delegates will be invited to network and discuss the day’s key topics with their peers and colleagues at the Industry Networking Party, which is free to attend for all conference attendees and VIPs.

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