Published on : Tuesday, December 12, 2017
Christmas season is here and people are planning for the holiday season. However, rail passengers are being denied the opportunity to buy cheap tickets for the Christmas break by train companies that routinely “mislead” travellers, the official watchdog has said.
Six rail firms had still failed to offer a full range of advance purchase fares 11 weeks before Christmas, according to a report by Transport Focus, forcing passengers to buy more expensive tickets.
Passengers are also being sold tickets without any warning that their journeys will be disrupted by engineering work. Transport Focus found 14,806 errors in the database passengers used to book tickets ahead of Christmas.
Railway companies blamed the problem on Network Rail failing to finalise its schedule of engineering work over the festive break, but the report said the errors were creating a “sense of distrust in the railway”.