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Published on : Tuesday, March 8, 2016
It all started when the captain refused to fly the Thomson Airways flight to Costa Rica and it got delayed by three hours.
The airline said there was an initial delay due to “operational reasons”, but passengers were subjected to a further wait due to a “customer incident”. A spokeswoman said customer and crew safety was its priority at all times.
“We operate a zero-tolerance policy in relation to any disruptive behaviour and several customers were asked to leave the aircraft.
“We worked as quickly as possible to ensure the other customers could get away on their holiday,” she said.
A Sussex Police spokesman said there was no violence as the officers escorted the passengers away and “no evidence of criminal offences on the aircraft or in the airport”.
However, Thomson Airways apologised to customers for the inconvenience.
Tags: Gatwick Airport