Passengers invited to learn about the South West Trains-Network Rail Alliance and to learn how to #AvoidTheScrum

Published on : Tuesday, May 19, 2015

South West TrainsThe South West Trains-Network Rail Alliance is hosting a Rugby World Cup themed Passenger Forum at the country’s busiest railway station, London Waterloo.

The twice yearly event, designed to give passengers the opportunity to question senior managers about train services and the network, will be held on the main concourse between 0700hrs and 1900hrs on Tuesday 19 May.

This May’s forum will work to advise passengers on the impact that the Twickenham, Wembley and Exeter matches will have on the network and advice for how passengers can #AvoidTheScrum

Organisers are also holding a prize draw for customers who stop by to give their feedback or ask questions.

First prize is a three night stay at Pitcairlie House, Scotland ( for two adults, including rail travel vouchers.

Second prize is rail travel vouchers, that can be used nationally, to a value of £100.
Third prize is JOY! store vouchers to the value of £25 donated by the Waterloo station branch of the fashion and gift retailers.

As well as the opportunity for passengers to speak directly to managers and directors, a fun rugby themed stand will offer the opportunity for fans to have their pictures taken in a rugby scrum.

The alliance’s charity panel will also be on site speaking to passengers and working with representatives from their chosen charities of the year to collect money and raise awareness of the important causes.

Arthur Pretorius, Customer Service Director for the South West Trains-Network Rail Alliance, said: “This will be our fifth Passenger Forum offering passengers the opportunity to speak to managers on a one to one basis about the services we provide and the network we run.

“This time we have a fun theme as the Rugby World Cup is just around the corner. This will be a great opportunity for us to explain the impact that these matches will have on our services throughout September and October.

“Passenger Forums are a major part of our efforts to keep in regular contact with our passengers, alongside our web chats and ‘Tweet the Manager’ events and I welcome as many passengers as possible to come along and have a chat.”

If you cannot visit this Passenger Forum, there are further similar events planned in 2015, including a Tweet the Manager event on 26 May focusing on the Clapham Junction station team and the next Passenger Forum at Waterloo station is on 15 December 2015.

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