Passengers invited to find out about plans to increase capacity by the South West Trains-Network Rail Alliance

Published on : Thursday, May 12, 2016

South West TrainsThe UK’s busiest railway station, Waterloo, will host the South West Trains- Network Rail Alliance Passenger Forum on Tuesday 17th May.

Managers from the South West Trains – Network Rail Alliance will be on hand throughout the day to answer questions from passengers, provide advice and explain more about the new trains and capacity improvement works which will be delivered over the next 12-18 months across the network.

The Forum starts at 7am and continues right through the day, closing at 7pm to give commuters and leisure travellers plenty of opportunity to find out more about travelling on one of Europe’s busiest railways.

This May’s focus will be on the introduction of brand new Class 707 trains and capacity improvements for passengers which will be delivered by 2019.

As a thank you to customers who stop by and leave their feedback and contact details, South West Trains is running a free prize draw. First prize is a fantastic three night stay at Pitcairlie House including rail travel for two people.

Pitcairlie House is accredited by the Green Tourism board and offers luxury, eco-friendly staycations in Scotland. It is accessible by train from London via the Stagecoach Group sister-franchise, Virgin Trains East Coast who offer direct services from Kings Cross to Edinburgh, Aberdeen and Inverness. Train travel is an affordable, comfortable travel option that is a cleaner, greener, more sustainable method of transport. A trip to Scotland by train produces 68kg of carbon output, compared with 280kg by car and 424kg by plane.

Other prizes on offer include a range of travel and retail vouchers, along with freebies and samples in partnership with Waterloo Station retailers including YO! Sushi.

Arthur Pretorius, Customer Service Director for South West Trains, said: “

“We are proud to run one of the country’s busiest railways – providing half a million journeys every day – helping to support businesses, communities, families and friends travel across the south west of England.

“But we’re conscious that we need to do even more to provide more capacity and better facilities for our passengers. That’s why we’re delighted to be inviting passengers to come and see us at Waterloo station on Tuesday to see and hear about the package of investments and improvements we have planned.

“The changes will help to boost capacity by 30% during the busiest times of the day by 2019. They will also create the extra space and upgraded infrastructure needed to increase capacity for our longer distance mainline services in the near future too.

“If you’re passing by Waterloo, please pop by to learn about the plans and ask any questions you have.”

The British Transport Police will also be in attendance, providing information and a reassuring uniformed presence for customers travelling to and from the station.

Members of the South West Trains-Network Rail Alliance Charity Panel will also be in attendance raising awareness and funds for the current charities of the year; Autism Wessex, Big World Impact, On Course Foundation and Southbank Sinfonia.

Representatives from Missing People will also be there to raise awareness of their work to locate missing people on behalf of their friends and family. The charity also provides specialised support to ease the heartache and confusion of those searching.


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