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Published on : Monday, July 3, 2017
easyJet, Britain’s biggest budget airline was accused of failing to observe European passengers’ rights rules at its home airport. However, the airline has disapproved saying it offered 158 stranded passengers flights on other airlines when a Luton-Geneva service was cancelled at short notice.
Flight EZY2061 was shown to be delayed by 45 minutes initially on last Thursday but was abruptly cancelled. The airline said it was caused because of “the knock-on effects of thunderstorm activity on previous sectors”. Following this, the crew were not able to operate the service because of flight time limitations. Almost an hour later, the crew arrived at the Luton airport.
In the event of a cancellation, European legislation stipulates that passengers who want to continue with their journey must be offered “re-routing, under comparable transport conditions, to their final destination at the earliest opportunity”. British Airways and Swiss had plenty of empty seats on services to Geneva on Friday.
Some of the passengers took it to the social media ‘thanking’ easyjet sarcastically how the late affected their journeys. Some of the passengers also told that how they were told that they couldn’t fly until Sunday.
The airline insists every passenger was offered the chance to travel to Geneva on an alternative airline.
An easyJet spokesperson said: “While the situation is outside of our control, we would like to apologise to passengers for any inconvenience.”
Speaking its favour, the airline said that it will not pay the passengers in cash as the cancellation was due to “extraordinary circumstance”.
However, coming from the experts at the law firm Bott & Co, Coby Benson said that the courts have on countless occasions that in order for bad weather to be extraordinary it must affect the flight concerned.
In the last month, another easyjet flight Glasgow to Luton took off with empty seats, even though passengers who had been denied boarding pleaded with gate staff to be able to travel.