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Passengers stuck for 6 hours in Ryanair flight due to snow

Wednesday, February 6, 2019

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On a recent Ryanair flight from Prague, the Czech Republic, to Madrid passengers claimed they were left stranded inside the plane for more than six hours without food, water or information.

 

Flight FR2767 to Madrid remained grounded on the tarmac at Vaclav Havel Airport in Prague on Sunday while 189 mainly passengers, most of whom were Spanish, say they were forced to withstand temperatures of 14 degrees Fahrenheit. As the passengers experienced repeated delays, they claimed there was no food or water offered to them.

 

According to one flier, some passengers experienced anxiety attacks on the plane, and parents struggled with their children. Eventually, the passengers, on a flight that typically lasts approximately three hours, were permitted to disembark from the plane. After walking through the snow and winds, they spent the night at the airport.

 

The next day, passengers were told they would depart by 10 a.m., but were delayed further as the aircraft was de-iced.

 

After a 26-hour delay, passengers on board the flight finally arrived in Madrid.

 

Ryanair released a following statement: “Snow at Prague airport and slow de-icing services have caused delays. One of our flights has been cancelled as the crew went out of hours. All customers have been provided with hotel accommodation and the flight will operate tomorrow. We apologise to impacted customers and we are working hard to operate all flights as normal.”

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