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Published on : Wednesday, January 27, 2016
A world-class hosting programme, used at the London 2012 Olympics, has come to Perth’s Visitor Information Centre.All six members of staff at the High Street centre have now been accredited with People 1st’s WorldHost customer service training – the same initiative used to prepare the hugely commended staff and volunteers at the London 2012 Olympics.
The programme, which was developed in Canada and adapted for the UK prior to London 2012, offers support on how to make the right first impression, build rapport and communicate with customers in the most effective way.
The VisitScotland Information Centre, which opened last April, joins a host of other Perthshire hospitality businesses which have completed WorldHost Customer Service Training including Scone Palace, The Famous Grouse Experience and Perth Racecourse.
Perth’s VisitScotland Information Centre has proved a big hit following relocation from the City Mills site, with a 74% increase in footfall seen in the first six months, compared to the previous year.
Jim Clarkson, Regional Partnerships Director, VisitScotland, said:
“Perth’s new Information Centre has enjoyed a great start to life on the High Street, with many taking advantage of the brilliant digital facilities which enable visitors to access and share more information and experiences than ever before.
“I would like to congratulate the team at the centre on achieving their WorldHost accreditation. I’m sure this industry leading training will help support staff as they continue to deliver a world class visitor experience at the centre.”
Katie Hull, Area Manager, Information & Quality, VisitScotland, said:
“The feedback on the WorldHost customer service training has been really positive. Staff felt the course was a good refresher for customer service and delivered in a really effective way.
“The move to High Street has been a fantastic success. It is very much on a central route around the centre of the town and we are seeing more people than ever before visiting – whether that be just ‘popping in’ for a look, seeking advice on attractions in the area or simply to comment on how lovely the centre looks!”
Source:- Visit Scotland