Porter Airlines staff threatened passengers to delete videos of flight delay

Published on : Thursday, January 11, 2018

Porter AirlinesPorter Airlines waiting to board a delayed flight from Boston Logan International Airport in Massachusetts to Toronto, Canada were threatened by the officials of Porter Airlines, a regional air service headquartered at Billy Bishop Toronto City Airport on the Toronto Islands to delete videos from the phones as some of the passengers were filming at the airport.


The passengers were eventually deplaned and the flight was cancelled as the there was a malfunction in the luggage system.


The PA system was broken, so travellers had to line up to receive information about what would happen next.



At this stage, some disgruntled customers got their mobile phones out and starting filming Porter staff, who were addressing passengers.



At that point, one of the personnel of Porter Airlines came from behind the desk and started threatening the passengers to call the police if they don’t delete the videos off of the phones and show evidence that it’s gone from our trash bin.



The Porter employee told the passengers filming was not permitted in the airport; however, according to Massachusetts Port Authority officials there is no law or policy that prohibits filming inside Logan Airport except in secure areas and of all security procedures.



The incident was as a result of a “misunderstanding” by a team member who didn’t realise filming was permitted outside of secure areas, and that Porter has “advised the team members involved for future reference.”



The spokesperson also disputed the claim that the flight cancellation was due to a mechanical fault, saying that the aircraft was grounded because “one of the aircraft doors froze”.



He also added that the issue could not be fixed before the crew exhausted their regulated duty day limits, meaning the flight could not depart.



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