Published on : Tuesday, June 14, 2016
The Princess Cruises has created a new sales operations team in United Kingdom, who will be responsible for online and offline campaigns, communications, online training and events. The former sales communication and events manager, Victoria Snelgar will be heading the new team and will be supported by Matt Lebbern. Matt used to be the reservations team leader for the Princess Cruises.
The new business idea of Princes Cruises includes the first ‘live web chat’ facility offered by a cruise-line in UK. The live chat option is currently under trial. After few weeks, the live chat option will be launched by the cruise-line. It would enable a live flow of communication between an agent and a member of the cruise-line’s contact centre.
The Princess sales portal has also been expanded recently. A new destination section has been added to the site.
The vice president of Princess Cruises, Tony Roberts informed, “his year we enjoyed our best ever Wave period and the momentum has continued apace – our 2016 guest target has already been broken while we have comfortably surpassed projected sales for our key UK homeport ship, Emerald Princess. We’ve already established a successful blueprint for ensuring our teams are focussed on being agent-centric, for example our UK-based contact centre has shared objectives with our sales team to deliver first-rate agent support, so we know our operations team will be able to offer the same level of service and delivery. I want to thank agents for the amazing support they continue to give us and am confident our added support will prove beneficial to them.”