Published on : Tuesday, October 31, 2017
From 3 November, an Uber icon will appear in the booking section of the Qantas app for customers to request their airport ride.
The partnership means Qantas Frequent Flyers can manage their whole travel experience through the Qantas app, from booking their flight through to leaving home, boarding their flight and then making their way to their end destination.
To recognise and reward the loyalty of higher tier members, and extend the benefits they enjoy when they fly, Qantas Frequent Flyer and Uber are offering different earn rates.
When taking an Uber to-or-from eligible Australian airports, Qantas Frequent Flyer members will earn:
1 Qantas Point per dollar spent on airport Uber rides (Bronze members)
2 Qantas Points per dollar (Silver members)
3 Qantas Points per dollar (Gold, Platinum and Platinum One members)
In addition, members who sign up to Uber for the first time and book a ride via the Qantas app will earn 2,000 bonus Qantas Points on their first Uber trip anywhere in Australia.
Qantas Chief Customer Officer Olivia Wirth said feedback from customers indicated Uber is an increasingly popular way to travel to-and-from the airport, and that it made sense for the airline to offer a more seamless experience through its app.
“We’re pleased to welcome Uber as one of our Frequent Flyer partners. We know it’s a service our customers already like using and now they have the ability to earn Qantas Points on their rides to and from the airport.
“Our focus is how we can make people’s entire journey more seamless, and incorporating the option to order an Uber through our app helps do that.
“Today’s announcement means millions of our Frequent Flyer members will be able to book their flight, their ride to the airport and their hotel on the Qantas app, and earn points from all three of them.”
Uber General Manager for Australia and New Zealand David Rohrsheim said customers were increasingly looking for brands to work together to make their life easier.
“More than three million Australians rely on Uber to get around their city and we’re always looking to make it easier and more valuable to do so,” Mr Rohrsheim said.
“We’ve now established Uber pick-up and drop-off spots at all major Australian airports, so this was a natural next step in improving the rider experience for us.
“We know Qantas shares our passion for great service and we’re pleased to partner with them to offer a simpler and more rewarding travel experience for Australians.”