Published on : Thursday, January 12, 2017
In order to ease traveller experience, an office for the activation of e-gate services has been opened by Qatar Interior Ministry’s Airport Security and Passports Department, at the departure and arrival terminals of Hamad International Airport (HIA).
The office includes five self-service machines to facilitate travel procedures through e-gates, for those who didn’t have their bio-metric data activated before, Colonel Muhammad Rashid Al Mazroui, director of the Airport Security and Passports Department, said.
The system is available for use for any resident over 18 years of age, through their ID and passport, whether departing or arriving in the country.
“The bio-metric data activation office works around the clock and has a technician to assist travellers, in case they were unable to update their data at the [self-service] machine,” Al Mazroui said.
Travellers can now update their bio-metric data in less than a minute, thanks to a software that the ministry introduced to the self-service machines.
A lot of residents’ data are recorded in the bio-metric database and e-gates use these data, which makes it easier and faster to finish the check process at the e-gates, Al Mazroui explained.
And in order to address the increasing need of travellers, the ministry is working to increase the number of e-gates at the departure and arrival terminals to 35, he revealed.
He noted that a counter was placed near the e-gates, to assist residents in case they needed help in using e-gates, or requested an exit stamp in their passports.