Quality is ‘Factored’ in at Highland B&B

Published on : Wednesday, May 18, 2016

jsczjce4g0cyd5tmmew2Graham and Fiona Deakin, owners of The Factor’s House, are pictured with Scott Armstrong, VisitScotland Regional Partnerships Director.


A boutique B&B which overlooks the Cromarty Firth in the Scottish Highlands has been awarded the national tourism organisation’s highest accolade.


The Factor’s House, on the Black Isle, has achieved VisitScotland’s Five Star Gold Quality Assurance (QA) award. The ‘gold’ part of the award represents the continuing attainment of outstanding customer service and hospitality.


Set in Cromarty, the Highlands’s best-preserved historic town, the Factor’s House is set in private grounds overlooking the Cromarty Firth, just a short walk from the beach and harbour, quaint shops, bars and eateries, ferry crossing to Nigg and dolphin trips.


Owned by trained chef Fiona Deakin and husband Graham, the red sandstone property has three individually-designed ensuite bedrooms. They all have a selection of teas, coffee and homemade biscuits and are made up with best quality Egyptian cotton sheets, fluffy towels, bathrobes and a choice of homemade essential oil and luxury toiletries.


Guests staying at the Factor’s House have use of a private lounge with a log fire, comfortable sofas and an array of books. The garden has beautiful views over the Cromarty Firth, with cruise ships regularly passing by during the summer months.


The property, which also has a Taste Our Best award, isthe perfect spot for a romantic getaway, a base for cycling or mountain biking, golfing, hill and coastal walking, dolphin and wildlife watching or just for relaxing. Cromarty is packed full of history dating from medieval times with Cromarty Courthouse and Hugh Miller’s House both within walking distance.


Fiona Deakin, who owns the Factor’s House with husband Graham, said:

“It is very exciting to receive this prestigious award. We have tried to create somewhere we would like to stay ourselves and we are constantly adding and improving our business to try and exceed the expectations of our guests.


“We love what we do for a living – who wouldn’t – welcoming an amazing diversity of people into our home, to enjoy where we live and what we offer.”


Developed and improved over the past 25 years, VisitScotland’s Quality Assurance (QA) schemes are world-leading and provide a trusted, independent and impartial source of information for visitors. They allow businesses not just to meet visitor expectations, but exceed them.


QA can open the door to new customers. It is a powerful marketing tool and works well with online review sites in using an independent perspective to measure visitor experience against tried and tested criteria, so visitors know exactly what to expect.


Launched in September 2013, Taste Our Best is a joint initiative between the national tourism organisation and the Scottish Government. Assessors rate the overall eating experience, the extent to which Scottish produce (at least 40%) is used and promoted, and staff knowledge of the produce on the menu and its provenance.



Source:- Visit Scotland


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