Rajasthan hotels win 7 awards from TripAdvisor’s Travellers’ Choice Hotels with Exceptional Service

Published on : Wednesday, May 14, 2014

tripadvisorTripAdvisor, the world’s largest travel site,  announced the Travellers’ Choice Hotels with Exceptional Service, honoring 1,762 properties in 98 regions and countries across the globe. The awards recognize top accommodations for service in the world and individual lists for Africa, Asia, Australia, Canada, Caribbean, China, Europe, Japan, Mexico, Middle East, South America, South Pacific, the U.K., and the U.S.

Travellers’ Choice Exceptional Service award-winners were determined based on the millions of reviews and opinions of TripAdvisor travellers worldwide, taking into account the quality of reviews and ratings for service.

Sharing his thoughts on this year’s awards Nikhil Ganju, Country Manager, TripAdvisor India said “Over the years we have seen ‘service’ emerge as the most important aspect for a traveller to decide upon an accommodation and further recommend it. This year’s list has debunked the myth that excellent service can be rendered only by big chain hotels with standalone/boutique properties claiming more than 50% of the positions. It’s a strong testament to the world class standards that the Indian hotel industry as a whole employs.”

The Great Indian ‘Service’ Story – ‘AtithiDevoBhav’
India is known for its warmth, hospitality and personalized touch when it comes to delivering service to its guest. This year the scale has clearly tipped in favour of boutique / standalone properties over chain hotels with the former claiming 14 spots and latter 11 respectively.



~ 5th year of the awards in India
~ Rajasthan emerges the winning state with 7 awards
~ Taj Lake Palace, Udaipur ranks #1 in the India list and isthe only Indian hotel to have
made its mark in the Asia list claiming the 19th spot
~ The Oberoi Group of Hotels is the frontrunner inthe India list with 5 hotels from the
chain winning the awards
~In the Asia list, hotels from Vietnam are clearly the ‘service’ kings with 11 properties
winning the coveted award, a marked jump from 6 wins in 2013
~ Indonesia is number 2 with 7 winning hotels



Rajasthan is the official leader with hotels from the state notching an impressive 7 awards



The other top performers include Kerala and Karnataka with 4 awards each


Other states include Himachal Pradesh, Goa, Uttarakhand, Maharashtra, Haryana and National Capital Territory of Delhi


The Oberoi group steals the show with 5 of its hotels winning awards


Hotels from the TheTaj Group and The Leela Group win 3 and 2 awards respectively


Standalone property Sajhome, Kochi has won the award for the fourth consecutive year


Taj Lake Palace Udaipur claims the top spot from #4 in 2013. Only Indian hotel to have made its mark in the Asia list.


The OberoiUdaivilas moves up to #3 from #6 last year


Boutique property Hotel Pleasant Haveli moves to #4 from #7in 2013

“TripAdvisor is pleased to shine the spotlight on properties around the world that are recognized by their guests for providing superior service,” said Barbara Messing chief marketing officer for TripAdvisor.“Travelers have millions of hotels to choose from, and service is one way to stand out in the crowd. It’s clear in reading our hotel reviews that when you have a happy customer, they spread the word.”

Top 10 Hotels for Service in Asia Top 10 Hotels for Service in India
1. Hanoi Serene Hotel, Vietnam
1.Taj Lake Palace Udaipur
2. The Place Luxury Boutique Villas, Thailand
2. The Oberoi, Mumbai
3. Holiday Diamond Hotel
3. The OberoiUdaivilas,Udaipur
4. Essence Hanoi Hotel, Vietnam
4. Hotel Pleasant Haveli,Jaisalmer
5. Oriental KwaiResort,Thailand
5. Orange County Resorts Kabini,Mysore
6. Art Trendy Hotel,Vietnam
6. Kaiya House,Kerala
7. Jade Hotel, New York
7. The OberoiVanyavilas,Ranthambhore Road
8. Hanoi Elite Hotel,Vietnam
8. The Oberoi, Gurgaon
9. Hanoi Elegance Ruby,Vietnam
9. Wildflower Hall, Shimla
10. Hanoi Holiday Diamond Hotel,Vietnam
10.Orange County, Coorg
For the list of all Indian winning hotels, please visit the website

Top 10 Hotels for Service in the World
1. RiadKheirredine, Marrakech, Morocco
2. Hamanasi Adventure and Dive Resort, Hopkins, Belize
3. Akademie Street Boutique Hotel and Guesthouse, Franschhoek, South Africa
4. Riad Noir d’Ivoire, Marrakech, Morocco
5. Hotel Residence Agnes, Prague, Czech Republic
6. Castlewood House, Dingle, Ireland
The Dairy Private Luxury Hotel, Queenstown, New Zealand
7. Desert Riviera Hotel, Palm Springs, California
8. La MaisonArabe, Marrakech, Morocco
9. Hotel Villa Steno, Monterosso al Mare, Italy
10. Hotel Villa Steno, Monterosso al Mare, Italy
TripAdvisor Reviews from Happy Travellers

Here’s what TripAdvisor reviewers are saying about some of the top Travellers’ Choice Exceptional Service award-winners:

Taj Lake Palace, Udaipur  “This hotel rightfully deserves its reputation as being one of the best in the world. Aside from the most breathtaking arrival by boat and a welcome which includes being showered with rose petals, Lake Palace is luxury at every turn. The rooms are simply beautiful, the staff subtle but ever present and ready to meet your every request. One evening we returned to our rooms to find that the chef had made personalised mud cake desserts for our four children!The pool with the ice bath was the epitome of high end glamour and even though the town of Udaipur has so much to offer,it was hard to even contemplate leaving this hotel. It is superb.”

The Oberoi, Mumbai  “As our first stop in India, this hotel set trend for a number of wonderful stays in the more touristy parts of India. From collection at the airport to receiving a complimentary upgrade to a suite, the experience of getting introduced to the hotel and its philosophy of excellent service and caring for guests set the tone for the very exciting three days spent there.One could go on about the cleanliness of the property and rooms, the opulence of the décor, the attention to detail, but in the end it all boils down to the fact that the staff is clearly so well chosen and trained that they really care to present you with the very best.”

The OberoiUdaivilas, Udaipur  “My friend and I returned to Udaivilas for the second time bringing two of our other friends as we wanted them to experience this stunning place. It did not disappoint!The rooms were very comfortable and beautifully furnished, bathrooms spacious, the service impeccable and everyone very friendly. The spa was very professional and of a very high standard and the meals, especially the breakfast was varied and tasty. The Bar served wonderful drinks and even went in search of a particular Indian wine we requested! The grounds are very well kept and the architecture enthralling. All in all, we were very happy to have had the chance to come back and our friends were also thrilled to have experienced the hotel.”

Hotel Pleasant Haveli, Jaisalmer -“This newly built Haveli which really looks authentic was a great find. Our room was clean, the bed and pillows were very comfortable, and the bathroom was modern with constant hot water. The staff were friendly and accommodating especially the cook and waiter who went out of their way to make us the food we liked, as we sat on the terraced rooftop restaurant overlooking the amazing fort. It was also a new and pleasant experience to be given as many free bottles of water as we wanted, that rarely ever happens any where in the world. We had to unexpectedly cut our trip short, but had we been there longer we would have gone on the Pleasant Haveli Camel Safari. I spoke with the owner of the safari trips, Devi, who told us he makes a point of taking his safari’s to the quiet area’s of the desert and avoided all the tourists. He was a very charming and knowledgeable man who drove us to Jodhpur, and I was disappointed to have missed his camel safari…next time.”

Orange County Resorts Kabini, Mysore “The Team Orange County is excellent. They shower you with the comforts of ones home in five star luxury style. Everyone from kids to adults are well looked after. All your needs get registered and catered to everytime with a big smile. The place, their service and the team work is worth applauding.”

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