Report finds self-service technology satisfies air travellers

Published on : Wednesday, July 12, 2017

Self_serviceA new report has discovered that as more fliers are utilizing technology for their travel experiences, the higher is their passenger satisfaction levels.

 

In the 2017 SITA Passenger IT Trends Survey, it was indicated that the travellers reported greater levels of satisfaction when they were able to adhere to self-service technologies as compared to fliers who travelled in the old-fashioned way. The 12th edition of this report took a poll of over 7,000 passengers from 17 nations all across the Middle East, Europe, Africa and the Americas.

 

Ilya Gutlin who is the President, Air Travel Solutions, SITA mentioned in its statement that the passengers appear to be much more comfortable with the use of technology in their journey.

 

It said that the airlines and all airports should bear in mind that technology solutions are equipped with potential smart enough to boost passenger satisfaction on every sphere.

 

This report also found that passengers who utilized biometrics are quite satisfied with the service offering it a rating of 8.4 out of 10.

 

Of late, Delta, British Airways and JetBlue has launched facial recognition technology with a view to make the boarding and check-in processes easier. The report said that out of the 37% of travellers who claimed to have used automated ID control on their last flight, 55% said that they had made use of biometrics at departure security, 33% said that they had used it for boarding purposes and 12% said that they had utilized it for international arrivals.

 

And, the 58% of passengers who had received real-time bag collection information on their mobile phones on arrival also rated their experience as 10% higher than those who had not received any information about the same.

 

 

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