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Published on : Tuesday, June 2, 2015
As part of its unveiling of “The Hospitality Cloud” (also called RMS 9+) at HITEC next month in Austin, Texas, RMS Hospitality Solutions will showcase its new mobile platform delivering instant remote access to the key cloud elements hoteliers use most while away from their offices, including guest search, housekeeping/maintenance tasks and snapshot reports. Running on any mobile device that displays an HTML5 browser (such as IE, Safari, Chrome or Firefox), RMS 9+ Mobile will be featured in Booth #2207 June 16 to 18 at the Austin (Texas) Convention Center.
The Hospitality Cloud is a suite of a la carte technologies (including PMS, channel management, guest marketing, business intelligence, tour desk, and preventive maintenance) designed to improve reservation management efficiencies and increase bookings via seamless, real-time online bookings and channel management integration. More than 4,000 properties in 25 countries rely on RMS for their property solutions, of which 60 percent are now fully operating via the cloud
“RMS 9+ Mobile is equipped with features designed to increase staff productivity and improve guest satisfaction,” said Todd Sabo, RMS North America President and General Manager. “If paperless registration is high of the list of your brand’s priorities, RMS 9+ Mobile can do that. Whether you check guests in curbside as they pull up to the porte cochére or welcome them in the lobby for heightened face-to-face engagement, 9+ Mobile delivers the streamlined service that both staff and patrons appreciate. 9+ Mobile also aides a hotel’s preventive maintenance program, and it adds efficiencies to housekeeping tasks. For example, housekeepers can retrieve their daily room assignments on their personal mobile devices even before they arrive at the hotel, knowing the instant they walk in the door how many rooms they need to clean and where they need to start. 9+ Mobile also can be used to send notifications to housekeepers when occupied rooms become vacant and in return housekeepers can notify the front desk when rooms are cleaned and ready to be occupied.”
RMS 9+ Mobile also is ideal for facilitating point-of-sale transactions, such as taking food-and-beverage orders poolside, thereby improving service and increasing revenues. The system also serves as a security tool. If a person on property is acting in a peculiar way, staff equipped with a mobile device can access the guest search tool to validate that he or she is a guest or determine if the person is a threat who needs to be removed from the premises.
“A key component of 9+ Mobile is its integration our digital dashboard that resides in The Hospitality Cloud,” Sabo said. “Users select from an array of widgets that display information that is pertinent to their specific job function, and they can add, remove and rearrange widgets to display just the information they need to see that day. For example, managers and owners may create tiles that display how many bookings came from Hotels.com and add graphs or dials to report on the number of rooms still vacant, how many guests have checked in for the day and how many guests are slated for departure. In the same way, operations staff can see at a glance how many rooms have been cleaned and how many are still waiting to be turned over. 9+ even has a social network app that provides a direct feed of comments being posted by guests about their specific hotel.”
RMS 9+ Mobile is not The Hospitality Cloud in its entirety, rather it offers links to the cloud elements that are most needed remotely, such as the PMS, ePOS, channel management, business intelligence and preventive maintenance elements.