Ryanair claims it is ‘too nice’ to its customers

Published on : Tuesday, February 7, 2017

ryanairRyanair claimed that they are being too nice to passengers. Once infamous for its no-compromise attitude to excessive cabin baggage is now saying that passengers are taking advantage of their less-restricted hand luggage rules.



Until 2013, airport departure gate staff inspected every traveller’s luggage to ensure it met the strict rules on size and weight — and would often oblige people to pay £60 extra to check in any baggage that infringed the rules. Following the “Always Getting Better” campaign, they were forced to relax the rules and enforcement. A second piece of baggage is now allowed, and gate staffs are far less strict about dimensions.


As a result of the struggle to fit bags in the overhead lockers, some flights are being delayed. Ryanair has thus, now planned to reverse its generous two-cabin-bag allowance unless travellers show more respect for the regulations.


Neil Sorahan, the airline’s Chief Financial Officer said that they are asking its customers to stop bringing the body bags, start bringing the wheelie bags again and everything will be sorted.


The airline currently permits one cabin bag with a maximum volume of 44 litres, plus a smaller bag of up to 14 litres onboard the aircraft.


Ryanair’s no-frills rival, easyJet, allows only one cabin bag — though it can be up to 63 litres in volume. Some easyJet passengers are allowed to bring a second bag who would pay for extra services.

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