Ryanair Flights 81% On-Time In June

Published on : Tuesday, July 12, 2016

RyanairRyanair, Europe’s favourite airline, today (12 July) released its customer service statistics for June, a month which was affected by 7 days of ATC strikes, leading to the cancellation of over 400 flights, widespread disruptions and delays.

 

 

June 2015 2016
On-time flights 91% 81%
Complaints per 1,000 pax 0.60 1.41
Bag complaints per 1,000 pax 0.52 0.56
Complaints answered within 7 days 99% 99%

 

Ryanair’s Robin Kiely said:

 

“Ryanair carried 10.6m customers in June with 81% of our 60,000 flights arriving on-time, due to repeated and unjustified ATC strikes. We again call upon the European Commission to introduce four simple measures which would alleviate the impact of these frequent ATC strikes on Europe’s citizens as follows:

            1 – require French ATC unions to engage in binding arbitration instead of strikes

          2 – allow Europe’s other ATCs to operate overflights over France while their unions strike

           

3 – protect French overflights (under minimum service obligations) during French ATC strikes

 

            4 – allow airlines to recover their EU 261 expenses from striking ATC providers

 

It’s time that the European Commission takes action to prevent these repeated ATC strikes from continuously disrupting the travel plans of millions of Europe’s citizens and their families.”

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