Published on : Monday, October 30, 2017
The UK Border Force carries out immigration and customs controls at airports.
About 200 passengers on a Ryanair flight from Alicante were kept waiting at Newquay Airport on Sunday.
The group, which included families, had to wait for about an hour and 30 minutes until officials arrived from another airport.
The Home Office apologised to “anyone inconvenienced” at the airport.
A passenger on the flight from Spain said everyone on the flight was forced to wait in the departure lounge after arriving at about 18:35 GMT.
In a statement, the airport said that passengers “were accommodated in the Airport terminal” to comply with legislation “due to the non-attendance of UK Border Force officials”.
“We are currently investigating why UK Border Force didn’t attend as they would usually do.”
The Home Office said: “Incidents such as these are rare.” It added that Border Force officers “worked quickly to resolve it”.
“Border Force are conducting an investigation into what happened.”
The airport authorities said all passengers were processed within 90 minutes of their arrival.