Ryanair removes passenger for ‘abusive’ behaviour regarding boarding pass

Published on : Tuesday, June 13, 2017

ryanairBrussels-Berlin Ryanair passenger was removed from the flight after launching into an angry tirade at a check-in attendant.

 

The American man, Rudy Kendall, was irked after learning he had to pay €50 at the check-in desk to print his boarding pass, having not done it himself. The ‘print or pay’ policy has been the rule of the airline since 2011.

 

The passenger appears to have filmed himself in a mobile phone which shows him becoming increasingly agitated after he is told of the cost for printing his boarding pass at the airport. He rudely shouted at the attendant and asked her to call the supervisor. “I’m paying your salary, what kind of customer service is this? I’m a customer, lady. I’m asking your supervisor’s name so I can speak with your supervisor because I’m unhappy with the way you’re performing your job”, shouted the customer. “You tell me I have to pay €50 for a flight I’m already checked in on.”

 

As the attendant gives a slight smile while picking up the phone – presumably to security – he says: “Is there something funny here? What is the joke? Is it your attitude?

 

After berating her for more than three minutes, a fellow passenger interfered and asks the man in the video to “stop harassing” the attendant. He responds by calling the man fat and bald, telling him, “You’re nothing man, you’re nothing.”

 

To all these rant, the attendant started crying. As other passengers attempt to help, he tells them to mind their own business.

 

A Ryanair spokesman said: “Our handling agent at Brussels Airport, Aviapartner, is looking into this matter. We will not tolerate unruly or disruptive behaviour at any time.”

 

Tags: , ,

Leave a Reply

Your email address will not be published. Required fields are marked *

*

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>

arrow2Follow TTW
 
facebook-logo  twitter-logo  LinkedIn_logo  stumbleupon-logo   rss_logo 
ttw_blogger_logo  ttw_blogger_logo  ttw_blogger_logo

ADVERTISEMENT

  • 01 AIME 2018 BB
  • 02 WTM Latin America 2018
  • 03 IMEX 2018
  • 04 AIME-2018 small
  • 05 itb-china 2018
  • 06 TTF-2018
  • 08 mice-arabia 18
  • 09 JTTX 2018
  • 09 The hotel shows audiarabia 18
  • 10 hotelfair 2018
  • 10 miceforum 18
  • 11 Digital Travel 2018
  • 11 Hotelex-Shanghai 18
  • 12 mitt 18
  • 13 aitf 2018
  • 30 PATA

TRAVEL INDUSTRY EVENTS

Get our toolbar!
Review www.travelandtourworld.com on alexa.com