Ryanair removes passenger for ‘abusive’ behaviour regarding boarding pass

Published on : Tuesday, June 13, 2017

ryanairBrussels-Berlin Ryanair passenger was removed from the flight after launching into an angry tirade at a check-in attendant.


The American man, Rudy Kendall, was irked after learning he had to pay €50 at the check-in desk to print his boarding pass, having not done it himself. The ‘print or pay’ policy has been the rule of the airline since 2011.


The passenger appears to have filmed himself in a mobile phone which shows him becoming increasingly agitated after he is told of the cost for printing his boarding pass at the airport. He rudely shouted at the attendant and asked her to call the supervisor. “I’m paying your salary, what kind of customer service is this? I’m a customer, lady. I’m asking your supervisor’s name so I can speak with your supervisor because I’m unhappy with the way you’re performing your job”, shouted the customer. “You tell me I have to pay €50 for a flight I’m already checked in on.”


As the attendant gives a slight smile while picking up the phone – presumably to security – he says: “Is there something funny here? What is the joke? Is it your attitude?


After berating her for more than three minutes, a fellow passenger interfered and asks the man in the video to “stop harassing” the attendant. He responds by calling the man fat and bald, telling him, “You’re nothing man, you’re nothing.”


To all these rant, the attendant started crying. As other passengers attempt to help, he tells them to mind their own business.


A Ryanair spokesman said: “Our handling agent at Brussels Airport, Aviapartner, is looking into this matter. We will not tolerate unruly or disruptive behaviour at any time.”


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