Ryanair On-Time Flights 92% Of customer service In May

Published on : Thursday, June 11, 2015

RyanairRyanair, 9 June released its May customer service statistics which confirm that Ryanair is Europe’s No 1 customer service airline with:



Ryanair’s Robin Kiely said:

“Ryanair carried over 9.5m customers in May with 92% of our 55,000 flights arriving on-time as we continued to improve our customer experience. All Ryanair customers may now bring a small second bag on board, make faster bookings on our easier to use website and brand new app, travel with mobile boarding passes, enjoy allocated seating, and use their personal electronic devices at all stages of their flight, as Ryanair continues to deliver so much more than just the lowest fares in every one of our markets.”


May 2014 2015
On-time flights 89% 92%
Complaints per 1,000 pax 0.35 0.85
Bag complaints per 1,000 pax 0.41 0.50
Complaints answered within 7 days 99% 99%


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