SAA travel advisory relating to USA's north east winter storm

Published on : Thursday, February 14, 2013

South African Airways (SAA) wishes to advise its customers that flights to and from New York and Washington are planned to operate as per normal schedule. Notwithstanding, SAA ticketed customers travelling to and from New York (only) for the period of 08 to 11 February 2013 (only) will be offered the following assistance via SAA Call Centres, City Ticket Offices, Airport Ticket Offices, or Travel Agent: – rebooking on the next available flight (same cabin / same booking class) subject to space; and – full refund, waiver on all cancelation and administration fees. In addition, all date and flight change fees will be waivered. However, this allowance will apply to South African Airways tickets only and not on any other airline tickets. The offer must be taken up and tickets re-issued through an SAA office by Wednesday, 13 February 2013. If a customer elects to travel on a later date, all such travel must commence on/before Sunday, 17 February 2013. All customers traveling to and from New York and Washington are encouraged to check their ‘Flight Status’ by visiting our website, www.flysaa.com, prior to leaving for the airport. Scheduled Departure Times: – SA 203, Johannesburg to New York – departure time 20h35 (JHB time). – SA 204, New York to Johannesburg – departure time 10h40 (NY time) only as of Sunday, 10 February 2013. – SA 207, Johannesburg via Dakar to Washington – departure time 18h15 (JHB time). – SA 208, Washington via Dakar to Johannesburg – departure time 17h40 (Washington time). It should be noted that as a result of yesterday’s cancelation of SA 203, Johannesburg to New York; SA 204, New York to Johannesburg which was scheduled to depart New York today, Saturday, 09 February 2013, at 10h40 (NY time) has also been cancelled. Normal services on this sector are expected to return to normal tomorrow. Source:- SAA Airline

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