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Published on : Saturday, November 12, 2016
American Airlines, JetBlue Airways and Alaska Airlines confirmed that a technology glitch briefly interrupted their operations on Friday, and other carriers may also have been involved. The problems seemed to have been fixed by midday, and airlines reported that flights had resumed.
The airlines blamed their difficulties on a breakdown in systems operated by Sabre Corp., a Texas company that provides software and other technology services to airlines and hotels.
American said that the outage caused scattered delays but no canceled flights. Alaska said that 15 flights were delayed by up to 15 minutes. Southwest said the outage briefly prevented bookings, ticket changes and use of mobile boarding passes.
Passengers at several big airports took to the social media to complain about flight delays.
While it was unclear how widespread the computer system glitch was, major airports in the United States such as John F. Kennedy International Airport in New York and Long Beach Airport in California reported issues related to the Sabre malfunction.
This is just the latest case of Sabre computer systems causing delays for air travelers, as major airlines including Southwest, Virgin America and JetBlue dealt with issues in October due to a program malfunction.