Published on : Saturday, January 28, 2017
Hynes has nearly 20 years industry experience, and has been managing director of the Northern franchise for the past three and half years where he successfully delivered their best ever customer satisfaction scores as well as record levels of positive employee engagement.
Alex Hynes said:
“I am delighted to have been appointed to lead the ScotRail Alliance, this cutting-edge arrangement, which brings together the management of ScotRail and Network Rail to deliver the very best for customers. The ScotRail Alliance is delivering one of the largest programmes of investment, change and modernisation since the railway was built. To be part of that, and the plans to vastly improve services and capacity for customers, is hugely exciting for me.”
Mark Carne, chief executive of Network Rail said:
“We are very pleased that Alex is joining Network Rail to lead the ScotRail Alliance. This is one of the most pressurised, high profile roles in the whole railway industry and we look forward to helping him succeed.”