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Published on : Wednesday, July 6, 2016
Innovation and IT play a key role in both the operational and commercial success of an airline. Brussels Airlines wants to remain a frontrunner in developing applications that offer its passengers even more service possibilities. Brussels Airlines was the first airline in Belgium to launch online check-in, self-baggage check-in and home printed baggage labels.
The airline wants to continue to invest in customer experience and wants to keep innovating, both for the customers and for the work processes behind the scenes. That’s why Brussels Airlines has appointed Simon Lamkin as CIO.
“Building on our brand reputation and entrepreneurial spirit, Brussels Airlines wants to become the reference in airline digitalization for a better customer experience. The arrival of Simon will allow us to reach this ambition.”
Bernard Gustin, CEO Brussels Airlines
Simon is a British top executive with a vast experience in the aviation industry. He joins Brussels Airlines after a successful career at easyJet, where he was the Head of IT Operations Systems. During his time at easyJet, he was responsible for many innovations, including the introduction of Windows tablets in the cockpit; “Halo”, an internet based mobile boarding solution and a fully automated bag drop solution across many European airports.