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Published on : Saturday, April 23, 2016
According to a media statement by STB, S Travel Pte Ltd had put up a notice which stated that it had closed for business since 31 March 2016.
The STB in the statement has asked affected consumers to contact S Travel Pte Ltd regarding the status of their booking or refund.
In the event that S Travel cannot be reached or fails to provide relevant service delivery or refund, consumers with applicable travel insurance should approach their insurance providers for assistance, the statement advised.
Consumers who are not covered by travel insurance can approach the Consumers Association of Singapore (CASE) or the Small Claims Tribunal (SCT), where appropriate.
STB is looking into the matter and may consider taking further actions against S Travel Pte Ltd and its directors, if necessary.
“We take this opportunity to remind consumers to take precautionary measures such as purchasing travel insurance upon payment of the travel plans, and to pay by instalments instead of making full payment. The travel insurance should provide coverage for unforeseen events such as when a travel agent becomes insolvent,” STB said.
STB said it adopts a serious view against errant travel agents and will not hesitate to take necessary actions to protect consumers’ interests and safeguard the reputation of Singapore’s tourism sector.
Tags: Singapore Tourism Board