Smart tourism to augment quality of hospitality experience

Published on : Saturday, April 20, 2019

Emerging “smart tourism” aims to improve the quality of tourists’ experience with the destination, a Turkish expert has pointed out, while a hotel giant has already planned to pour 475 million euros into this aspect.

 

Maud Bailly, chief digital officer of Accor Hotels, briefed a group of reporters in Istanbul on April 15 about the chain’s shift towards “augmented hospitality” service.

 

In a bid to “bring augmented hospitality to life,” Accor has started to shift its loyalty programme into a fully integrated global platform. This new lifestyle loyalty program will recognise, understand, cherish, communicate with and reward guests, opening doors across 30 hotel brands as well as a collection of bars, restaurants and nightclubs, according to Bailly’s remarks.

 

As part of the program, Accor and Paris Saint-Germain Football Cub have signed a multi-year partnership agreement.

 

Through its data collection programme, Accor Customer Digital Card, the chain also plans to offer a personalized service to its customers in 4,800 hotels in 100 countries.

 

Smart tourism includes experiences which enable tourists to communicate and interact more during their trip, Mustafa Siyahhan, an instructor at Bilkent University, has said.

 

“A smart tourism destination can be defined as an innovative tourism destination based on an extremely developed technological infrastructure,” he was quoted as saying in a seminar on April 18.

 

At these sites, the quality of tourists’ experience with the destination will be increased, according to Siyahhan.

 

Giving an example, Siyahhan said active tourists share their photos on Instagram by using hashtags of the destinations they visited.

 

Tourists can also use the information about the destinations which they obtained from their smart devices, he added.

 

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