South African Airways’ Commitment To Service Excellence Awarded

Published on : Friday, October 13, 2017

SAA logoSouth African Airways (SAA) is committed to service excellence and this is demonstrated by the number of awards the airline has already won this year. With the exception of August, SAA has won an array of awards and received recognition every month since April as chosen by aviation,

 

 

travel and tourism professionals and customers worldwide, and retained a 4-Star rating in both Economy and Business Class for 15 years in a row, which confirms consistent service standards. The airline is the proud holder of the Skytrax award as Best Airline in Africa for 14 years running.

 
“Winning awards inspires us to seek further opportunities for service excellence as the airline moves towards a brighter future. Awards act as an important motivation for employees to keep doing their best and further improve the travel experience of the millions of customers who choose to fly with SAA,” says Tlali Tlali, SAA Spokesperson.

 

 

The airline’s in-flight magazine Sawubona scored a hat-trick by winning the award for Africa’s Leading In-flight Magazine for the third year in a row at the World Travel Awards™, voted for by travel and tourism professionals worldwide.

 

 

A Voyager member, Dr Sheng Chun Wen, with Gold status, won one million Voyager miles with his composite image as part of the Star Alliance competition offering one million miles from each of the 21 Frequent Flyer Programmes. The competition was in celebration of Star Alliance’s 20th anniversary.

 

 

Readers of the Business Traveller magazine chose SAA for the 11th consecutive year as Best African Airline at the Business Traveller Awards 2017.  The awards are widely regarded as the market’s benchmark for excellence. SAA outperformed some continental and global rivals here.

 

 

SAA was named winner in the African Long-Haul Airline category at the Business Traveller Africa Conference and Awards in September, an event for the South African business travel trade, which is held in association with Business Traveller magazine.

 

 

SAA again took first place in the Domestic Airline category at this year’s Sunday Times Top Brand Awards, which are based on research conducted by leading market research company, TNS, and reflects consumer and business perspectives on brands in South Africa.

 

 

Source:- SAA

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