Southern Rail receives worst customer satisfaction rating

Published on : Tuesday, January 17, 2017

southern-railThe commuters of the southern Rail voted the railway company to be the worst in an annual survey after facing huge travel disruption for months due to numerous strikes called by the trade unions.



The survey was conducted by ‘Which?’. According to the sixth edition of the survey report, the Southern Rail scored mere 21% in consumer satisfaction, which is the lowest score. The consumers gave the rail operator only one star for their overall service including frequency, punctuality, seat availability, travel cost etc. During the survey, around 46% commuters of the Southern Rail informed that they had to suffer delays during their journey.



The row between the rail operator and the trade unions, regarding the role of driver-only trains and railway guards, created massive chaos over few months, where the commuters had to face numerous travel delays and cancellations.



Spokesperson for Govia Thameslink Railway, the parent company of Southern Rail, admitted that the performance of the railway was ‘unacceptable’ and they were sincerely sorry.



After Southern Rail, Southeastern was termed as one of the worst performer, where the railway received 31% rating and bagged the second worst position. Apart from these two, Thameslink and Great Northern received poor ratings too.



The consumers chose the Merseyrail to be the best railway with a 72% rating, where the Virgin Trains West Coast received a 69% rating and the East Midlands Trains received a 67% rating.



After the result was revealed,  Mayor of London Sadiq Khan stated that this was yet more damning evidence that London’s rail passengers were being let down by the private train companies.



According to general secretary of RMT rail union, Mick Cash, Southern are the absolute worst of a bad bunch when it comes to Britain’s rotten, privatised railways.



The entire study was conducted in October and November 2016, after surveying 2,218 rail commuters in the country.

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