Published on : Monday, January 1, 2018
J Newman said that his family was waiting to board their flight to California from Chicago on Friday when his wife spotted some dry skin in one of their daughter’s hair.
He said his wife removed the skin from the six-year-old’s head, but about 30 minutes later a Southwest employee approached them to say several fellow passengers had raised concerns. The attendant said there were fears their daughter had lice.
The family said they were booted from the Southwest Airlines flight even though there was no proof their daughter had lice. Newman said that they don’t have lice.
The father-of-two believes they may have been bumped because the flight could have been overlooked.
Southwest denied that was the case. The airline said a number of passengers had flagged the so-called lice issue while the family was sitting in the boarding gate area. The Newman family said the next flight they could have been put was two days later.
The Chicago family also claimed that they did not to have received any compensation but the airline is now working directly with the family to determine any issues.