Southwest Airlines – the most loved airline by Americans

Published on : Monday, May 25, 2015

Southwest AirlinesSouthwest Airlines is probably the most liked airline for American flyers according to the March 2015 report from the U.S. Department of Transportation. The low-cost airline had the least number of complaints for March 2015 overall, at just 0.46 complaints for every 100,000 passengers.

 

 

JetBlue, another low-cost airline remains the second seventh most favorite airline for the Americans. Passenger complaints per 100,000 flyers for JetBlue were 1.20. Both these airlines have made flyers happy and made it to the list of the best airlines in the United States.

 

 

According to the reports, the Southwest flyers love the free checked bags (where two come standard). And while JetBlue will soon be instituting bag fees, their weekly sales and popular routes still entice flyers. It seems that, on these two carriers, low fares don’t necessarily come at the cost of flyer comfort or on-time flights.

 

 
The DOT noted that airline complaints are on the rise, with more flyers complaining to the feds than in previous months or in March 2014. As passengers feel squeezed by high prices, additional fees, and overfilled flights, they are reporting their discontent to the government.

 

 

However, the DOT reported that another budget carrier, Frontier, received the most complaints from U.S. passengers: about 15.84 complaints for every 100,000 flyers. This is a sharp increase for Frontier, for whom the DOT received only 22 total complaints, or about 2.52 for every 100,000 flyers, in March 2014.

 
Here are the airlines, ranked in order from the fewest number of complaints to the most.

  1. Southwest Airlines (0.46)
  2. Alaska Airlines (0.56)
  3. SkyWest Airlines (0.56)
  4. ExpressJet Airlines (0.63)
  5. Delta Air Lines (0.68)
  6. Virgin America (1.05)
  7. JetBlue Airlines (1.20)
  8. Hawaiian Airlines (1.50)
  9. Envoy Air (1.95)
  10. United Airlines (2.36)
  11. US/American Airlines (3.72)
  12. Spirit Airlines (10.27)
  13. Frontier Airlines (15.84)

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