Published on : Monday, December 18, 2017
In a Memorandum of Understanding (MoU) signed during the Star Alliance Chief Executive Board (CEB) meeting in Beijing, Star Alliance, member carrier Air China and Beijing Capital International Airport (BCIA) have agreed to closely cooperate to further establish Beijing Capital International Airport as a leading hub and transfer airport as well as to significantly enhance the future customer experience.
“Beijing is an important hub for our Star Alliance network. The opening of the second airport at Daxing presents us with an opportunity to cement our commitment to Beijing Capital International Airport. This agreement now sets the foundation to provide a superior customer experience and achieve future growth at the Beijing hub”, said Christian Draeger, Vice President Customer Experience, Star Alliance.
“On the occasion of its 10th anniversary as a Star Alliance member airline, Air China is proud to be able to play its role in securing the Alliance’s long-term presence at Beijing Capital International Airport”, said Zhao Xiaohang, Senior Vice President, Air China.
“This is a win-win situation for all sides”, said Du Qiang, Vice President from Beijing Capital International Airport. “Having the commitment from Star Alliance allows us to secure the necessary resources to jointly provide an improved customer experience at our airport.”
Under the MoU, the parties will cooperate to co-locate all Star Alliance member airlines in the same airport terminal. This allows the Alliance to provide an improved passenger experience and to implement airport automation initiatives such as off-airport check-in, fast bag drop or self-tagging. Common handling solutions, optimised transfer processes and the Star Alliance Connection Service will provide further benefits to the customers.