Surface Access The Key To Continuing Success At Stansted Airport

Published on : Friday, March 4, 2016

Stansted AirportThe importance of excellent public transport links to and from airports and the pivotal role they play in providing a platform for growth was the key headline at the 15th Stansted Airport Transport Forum.


As Stansted prepares to mark the 25th anniversary of the opening of its iconic terminal building later this month, transport experts and community representatives gathered today to hear how the percentage of passengers travelling by public transport has grown to 50.5% compared to less than 15% back in 1991. During the same period, passenger numbers increased from 1.1 million to nearly 23 million a year.


Karen Smart, Stansted’s Customer Service and Security Director, delivering the Chairman’s address, highlighted the Forum’s approach to bring together business partners and transport providers and apply innovative thinking to ensure the Airport has the best possible transport options and experience for passengers.


“Our focus at Stansted is always on the passenger, making sure they have a seamless door-to-door experience and a great choice of transport options.


“We have a fantastic track record in this area and are currently number one in the UK for public transport use with over 50% of passengers using train, coach or bus to access the Airport


“There has been a lot of attention from Government, the Airports Commission and most recently the House of Commons Transport Committee on the pivotal role surface access to airports plays in the customer journey. This is all very welcome, but to maintain and improve access, from a Stansted perspective, it’s now time to act and invest in our rail and road connectivity.


“After 25 years I think it’s fair to say that the airport’s surface access offering has come an incredibly long way and set the standard for other airports to follow. We’ve made great progress in delivering choice, convenience and flexibility to airport passengers, employees and the general public whilst delivering and exceeding our targets. Let’s hope the next 25 years can match and even better those achievements.”


This year’s Forum was attended by 120 community representatives, local councillors and public transport professionals. The event showcases the work that the airport and its partners undertake to improve surface access links to the airport and sets future targets to maintain Stansted’s position as the number one major airport in the UK for public transport usage. Speakers included Essex County Council’s Head of Passenger Transport, John Pope; MAG’s Corporate Affairs Director, Tim Hawkins and Chris Moore, Transport for London Planning Manager.


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