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Published on : Monday, June 27, 2016
The Singapore Tourism Board (STB) would like to inform the public that Deal Travel Pte Ltd (Deal Travel) [travel agent licence number 02387] has been suspended from carrying on the business of a travel agent with effect from 4 June 2016 till further notice.
The suspension of Deal Travel’s travel agent licence is due to its failure to submit to STB the necessary documents to verify its compliance with the minimum financial requirements as mandated under the Travel Agents Regulations. STB has also received complaints from Deal Travel’s business partners regarding significant payments owed by Deal Travel.
During the period of suspension, Deal Travel is required to fulfil its existing contractual obligations to its customers but not allowed to accept new travel bookings.
Affected consumers should contact Deal Travel regarding the status of their booking or refund. In the event that Deal Travel cannot be reached or fails to provide relevant service delivery or refund, consumers with applicable travel insurance should approach their insurance providers for assistance. Consumers who are not covered by travel insurance can approach the Consumers Association of Singapore (CASE) or the Small Claims Tribunal (SCT), where appropriate.
Source:- Singapore Tourism Board