SWISS strikes gold in the 2019 World Travel Awards

Published on : Monday, June 10, 2019

Swiss International Air Lines (SWISS) has earned first place in the 2019 World Travel Awards in the “Europe’s Leading Airline – Economy Class” category, retaining the title which it won last year. The prestigious annual distinctions are based on polls of both travellers and travel industry specialists all over the globe.


The World Travel Awards’ assessment criteria include comfort, service quality and the overall travel experience in all seating classes. “We are delighted to earn this distinction,” says Tamur Goudarzi Pour, SWISS’s Chief Commercial Officer. “It confirms to us that our recent product initiatives such as the new culinary concept for our flights from Geneva are truly appreciated by our customers.”


More individualized inflight food and beverage offers
Since last year, SWISS Economy customers travelling from Geneva have been able to tailor their inflight food and drinks precisely to their wishes and needs under the new ‘SWISS Saveurs’ programme, which enables them to order from a selection of à la carte items and pay for their choice on board. SWISS Saveurs also puts a firm focus on offering fresh products that are made daily using local and seasonal ingredients.


SWISS Economy travellers on long-haul services have been able to design their inflight food experience in line with their tastes and preferences for some time now. In addition to the regular on-board meal choice, guests can pre-order from a range of further exclusive dishes up to 24 hours before departure, for an additional fee.


New Zurich check-in zone and more irregularity support
On the ground, too, SWISS is constantly investing in new products and services to optimize its guests’ travel experience. The company has offered a modernized check-in zone in Zurich Airport’s Terminal 1 since the beginning of this year. The enhanced zonal design, the updated desk concept for groups, families and premium customers and the new waiting areas all help ensure optimum orientation and travel comfort and convenience for departing passengers in all seating classes.


In the event of an irregularity, SWISS travellers can now also count on the assistance of Nelly, the new SWISS chatbot, via Facebook Messenger. As well as making rebookings, Nelly can help with various further inquiries such as whether a flight is still on time, what gate it is leaving from or what carry-on baggage provisions apply. Nelly is available to all SWISS customers 24/7, and provides a welcome further addition to SWISS’s existing customer services.


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