Sydney Airport’s continued passenger growth showed improved service ratings

Published on : Monday, March 20, 2017

160825 SydneyAirportT1InternationalterminalHEINEMANNTaxDutyFreeBridgeBarsmall

Sydney Airport welcomed the 2015-16 ACCC Airport Monitoring Report, which highlighted an increase in our overall quality of service rating and ongoing aeronautical investment during a time of significant passenger growth.


Sydney Airport Managing Director and Chief Executive Officer Kerrie Mather said the results reflected their strong collaboration with stakeholders and an industry-leading approach to improve service standards.


“I was delighted the ACCC has recognised our efforts to introduce outcomes focused service level agreements that respond to the needs of our airlines and enhance the passenger experience,” Ms Mather said.


“2015-16 was a year of significant investment across the airport with a major focus in our terminals and on ground transport enhancements in and around the airport.”


“We’ve invested $3.4 billion in airport improvements since 2002, and plan to invest a further $1.3 billion in the next five years.


“This investment is delivering improved quality of service ratings during a time of unprecedented passenger growth and we look forward to building on this momentum in the future.”


Sydney Airport’s recent investment was driven by new international airline agreements executed in 2015, which focused on improving service standards through measures developed in partnership with airlines.


The ACCC said the agreement was a step forward and acknowledged Sydney Airport’s investment in additional aprons, security fences, Departures and emigration upgrades, security and gate lounge redevelopment at T1 during the 2015-16 year. It also highlighted our investment in bag drop facilities at the Domestic precinct, and improvements to airport taxiways.


Ms Mather said it was particularly pleasing to see this progress recognised as more than 200 active projects continue to be implemented across the airport precinct.


Since the end of the reporting period in June 2016, our airport improvement works have continued, with projects including:


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