US Department of Transportation
Tuesday, May 23, 2023
During Covid, the number of refund requests quadrupled, which led to the airline issuing more than $62 million in refunds to US-bound passengers since the outbreak in early 2020.
Tuesday, May 9, 2023
Airlines for now are required to issue refunds to passengers if flights are cancelled or significantly delayed due to factors within an airline’s control, including staffing shortages and maintenance issues.