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Published on : Thursday, July 21, 2016
Technology outage triggered air travel chaos for the customers of Southwest Airlines in the country of Jacksonville yesterday. Officials of Jacksonville International Airport said that the flights to and from Jacksonville were affected. However, the authorities had lifted the ground stop around 5 p.m.
Brad Hawkins, spokesperson of Southwest Airlines said in an email that they were making attempts to manage the flight delays. He also said that they had arranged for a temporary group stop for the flights that were yet to leave the gates.
Customers were incapable of purchasing tickets or checking the status of their flights from the official website of Southwest Airlines. However, by afternoon, the website started being functional once more.
Although the systems were recovering, the airlines would take some time to get back to normal operations.
Some anxious travellers tweeted to the airlines company complaining about their inability to check in for flights.
The airlines company was compelled to cancel 17 flights and delayed over 600 flights within 9 p.m. that exceeds any US air carrier.
The technology system of airlines is quite complicated. Therefore, even brief outages can lead to delays and technical faults, stranding passengers for hours.
About 800 Southwest flights had been delayed during last October. The incident had forced the employees of the airlines to issue boarding passes and tickets by hand. The authorities of this airline had held a software application responsible for the delay. But, the system had recovered within a day.
Other airliners like American Airlines and United Airlines also had computer issues during last summer.