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Published on : Monday, April 25, 2016
Thai Airways International Public Company Limited recently held a lucky draw to reward participants of its Customer Satisfaction Survey , which is conducted on a quarterly basis amongst passengers who traveled on board THAI flights on all routes and in all classes of service.
THAI began to conduct quarterly customer satisfaction surveys in 1997 in order to measure the service experience throughout the entire duration of passengers’ journeys, from ticket reservation, on board experience, to arrival at the final destination. The survey serves as a means for THAI to identify areas where improvement may be required and offers insights into customer needs and expectations.
THAI recently held a one-time lucky draw for each month of the year, applicable for passengers who flew with THAI in 2015 and participated in the Customer Satisfaction Survey (TCCS), whereby each month’s winner received two free confirmed Economy Class roundtrip tickets for travel on the THAI routenet to/from Bangkok, Thailand.