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Published on : Monday, July 3, 2017
Most travelers are now aware that travel involves hurdles, from dealing with airport security to worrying about airport attacks. Then there is the curse of terrorism. There are also additional challenges of natural disasters (earth and seaquakes, tsunamis, volcanic explosions, and inclement weather) and the reality that the industry is not always composed of the most honest representatives.
Added sense of security, however, is not totally dependent on quantity; it is also dependent on the quality of personnel, their level of training and how well they have absorbed that training. This means that tourism officials must learn to combine security with nurturing the tourist and creating an ambiance on which the visitor knows that s/he is appreciated and will be cared for.
Tourism wellbeing then comes in many forms. It concerns protecting the visitor not only against acts of crime and terrorism, but also against illnesses and natural disasters. It means having both a strategic pro-active risk management plan and crisis management plan.