Travel risk management provider names best U.S. cities for business travel

Published on : Monday, April 3, 2017

U.S. LUXURY AWAITSOn Call International, a leading travel risk management company, has released new research that reveals which major cities throughout the United States are best equipped for hosting productive, seamless business travel experiences. The “Business Travel Productivity Report,” which ranks the largest 20 markets in the U.S., is based on key factors including on-time flights, hotel prices, reliability of 4G LTE mobile networks, traffic congestion levels and efficiency of emergency rooms. Detroit, Phoenix, Cleveland, Minneapolis and Denver make up the top five most productive cities.


Each measured factor was determined by On Call International’s team of senior experts to paint a picture of the issues that could have a major impact on the productivity of America’s business travelers and their employers–from the number of on-time flights and lodging costs (which could cause employees to stay in less than reputable hotels or neighborhoods far from meeting locations), to spotty mobile network coverage and gridlock traffic en route to meetings. The rankings also took into account how efficient emergency rooms were in each city–crucial in the event a business traveler needs medical care during their trip. This includes the average door to diagnostic times and how often a person leaves a medical facility without being treated.


“There are several issues that could arise during business travel that have the potential to affect employee safety and productivity— and also impact their organization’s bottom line,” said Thomas Davidson, Vice President of On Call International. “Clients, customers and partners may not be sympathetic when it comes to missed meetings or late deliverables in today’s always-on digital work environments, and staying connected while avoiding major obstacles like flight delays and gridlock traffic is paramount to a road warrior’s productivity and success. We encourage employers to implement a comprehensive travel risk management program in order to mitigate the unique risks, both large and small, presented by any city.”



Business Travel Productivity Report Official Rankings:

  1. Detroit, Michigan
  2. Phoenix, Arizona
  3. Cleveland, Ohio
  4. Minneapolis, Minnesota
  5. Denver, Colorado
  6. Dallas, Texas
  7. Sacramento, California
  8. Tampa, Florida
  9. Orlando, Florida
  10. Houston, Texas
  11. Seattle, Washington
  12. Philadelphia, Pennsylvania
  13. Atlanta, Georgia
  14. Los Angeles, California
  15. Chicago, Illinois
  16. Boston, Massachusetts
  17. Miami, Florida
  18. Washington, DC
  19. San Francisco, California
  20. New York, New York


The Business Travel Productivity Report ranking study was conducted by SHIFT Communications on behalf of On Call International. On Call International is the sole investor and funder of the study.


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