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Published on : Thursday, May 11, 2017
Travelport, a leading Travel Commerce Platform, today named Fox World Travel, one of the top travel agencies in the United States, as the recipient of its “Travelport Smartpoint Partner of the Year” award for 2016.
Fox World Travel was named to the 2016 Inc. 5000 of America’s fastest-growing companies and ranked #34 on the Travel Weekly’s 2016 Power List. The agency has completed its launch of Travelport Smartpoint, among the travel industry’s leading point of sale products, and now deploys Travelport Smartpoint as the preferred search and booking tool for Fox World Travel’s more than 150 frontline agents.
“Our vision thrives on the introduction of new associates to this exciting and evolving industry. Travelport Smartpoint rapidly provides customized information at our agents’ fingertips. With the complexity of new fare buckets and ancillaries, Travelport Smartpoint allows our agents to easily cut through the clutter and provide clients with faster, more relevant choices,” said Chip Juedes, Fox World Travel chief executive officer.
Innovative travel technology plays an increasingly important role in attracting and training new travel agency talent, particularly candidates from other industries. Fox World Travel realized early on that Travelport Smartpoint, with its intuitive graphical interface and its interactive, point-and-click booking tools, reduced training time for new agents and allowed all agents to focus on customer service, not cryptic commands.
“Travelport Smartpoint is a customer-driven solution that provides a smooth path to better and faster ways of working by connecting to a world of travel choice. Using Travelport Smartpoint gives Fox World Travel’s agents the customer service edge needed to meet its clients’ expectations and to help Fox World Travel continue to be one of America’s most successful companies,” commented Bret Kidd, Travelport’s group vice president and managing director, Americas Sales.
With Travelport Smartpoint, Fox World Travel agents can compare fares from 400 traditional airlines and low-cost carriers quickly and easily. Agents can also access content from approximately 650,000 hotels and 36,000 car-rental locations within the same workflow, making the overall booking experience faster and more accurate for both agents and customers.