Published on : Friday, November 10, 2017
Travelport, the leading Travel Commerce Platform, published the results of a Global Traveler Survey of 11,000 people worldwide that highlights the use of digital tools when planning, booking and experiencing a journey.
The main findings from the global report are:
When planning a trip:
When booking a trip:
When on the trip:
When at the destination:
There is a “love-hate” relationship with digital devices with 60% saying they would be lost without their smartphone whilst 43% also say they want to escape the digital world and switch off when away.
The Digital Traveler Rankings
The report also includes the world’s first Digital Traveler Rankings, with India crowned champions as the country with the most digitally-advanced travelers. The standings are based on a combination of the main indicators of digital usage for travel-related purposes by travelers in each country. For example, those from India typically use smartphones for booking and boarding a plane, with 82% saying digital boarding passes makes traveling easier, compared to a global average of 70%.
|The Digital Traveler Rankings 2017|
|8||United Arab Emirates|
Gordon Wilson, President and CEO of Travelport, commented “These findings demonstrate the significance of digital tools for travelers before and during their journeys. They highlight the need for the $7.6 trillion global travel and hospitality industry to adapt continually to provide responsive, relevant and timely services for customers. Whether young or old, and in whichever continent, providing relevant and timely digital tools and content is no longer an accessory but an essential means of reaching and satisfying the modern traveler from the moment they search to the moment they return from their trip. Travelport’s platform stands ready to provide the industry with the means to do this. As a technology company and as a world leader in digital and mobile capabilities, we aim to make the experience of selling, buying and managing travel continually better.”
Alongside the Global Report, Travelport is publishing separate detailed country reports as well as four regional reports based on the same data.