Travelport: India’s millennial corporate travellers changing business travel

Wednesday, May 30, 2018

One of the leading travel commerce platforms Travelport had surveyed 11,000 travellers in 19 nations who had taken at least one return flight in the last year.

The research revealed that nearly 47% of India’s millennial corporate travellers are presently are unable of accessing booking information across their devices 24/7 since one of their biggest gripes, as compared to 40% of Gen X2 travellers and 35% baby boomers.

About 56% of globetrotters touring on business goals revealed that they get frustrated when companies do not leverage data analytics to provide highly personalized travel recommendations based on their past preferences, compared to two fifths of both Gen X and baby boomer travelers. Also, 43% say not being able to get expert advice from human consultants during the booking process is a major pain point. Millennials escalating thirst for ‘bleisure’ is also driving change. 72%, for example, now regularly extend their business trips by a few days so they can see local attractions, almost twice as many as baby boomers (44%).

The findings demonstrate the digital shift among Indian business travelers before and during their journeys. And the necessity of $7.6 trillion global travel and hospitality industry to adapt continually to provide responsive, relevant and timely services for customers as per Sandeep Dwivedi, Chief Operating Officer, InterGlobe Technology Quotient, said.

He added that Travelport aims to make the experience of selling, buying and managing travel constantly better.

While on business trips, on average, India’s millennial business travelers use 20 different categories of apps. Of these, map and banking apps are among the most popular (used by 93% of India’s millennial business travelers), along with instant messaging and video tools (both 91%). High results for social media (92%), destination guide (86%) and travel review (84%) apps further support that it is not all business for the India-based business traveler.

« Back to Page