Published on : Monday, August 13, 2018
According to a study conducted by Travelport, more than 55 percent of corporate travellers are ready to pay for travel upgrades out of their own pocket and nearly 80 percent prefer to have direct control on their plans.
While the majority of those surveyed would use their own money or loyalty points to pay for airline seat, hotel, car hire and Wi-Fi upgrades, 85.7 percent said their companies cover the cost of ancillaries like inflight Wi-Fi, additional bags and meals.
Business travelers also want to know what products are on offer.
About 70 percent of business tourists have asserted that they want to receive personalized advertising, based on their previous purchase history and interests.
Fast-track security and border clearance products were popular, with 85 percent belonging to schemes like TSA Precheck and Global Entry, even though 16.8 percent said their companies do not reimburse them for these services.
The desire for personal choice also came through in terms of booking flexibility.
Travelport mentioned that more than 80% agree they would like to work for an organization that allows them to book travel directly and which allows automated, digital expense reporting.
A further positive for airlines is that travel spends are increasing, with 57 percent saying that their 2018 business-travel budget has increased year-on-year. Only 4 percent reported a reduced budget for 2018.
Schedules continue to be the number-one driver for choosing an airline (28.8 percent), followed by direct flights (19.5 percent), frequent-flyer benefits (14 percent), amenities (12.6 percent), cost saving (12.3 percent) and work-life balance (11.6 percent).
The survey also revealed that 83 percent view business travel as a perk and almost 90 percent are allowed by their companies to keep their frequent-flyer points for personal use.