Published on : Monday, November 13, 2017
TripAdvisor, one of the leading online hotel booking and travel forum has pinioned three Mexico resorts where women have alleged they were sexually assaulted, adding the vague warnings atop the listings of Iberostar Paraiso Maya, Iberostar Paraiso Lindo and Grand Velas Riviera Maya.
In red tinted boxes with red print, TripAdvisor wrote: “TripAdvisor has been made aware of recent media reports or events concerning this property which may not be reflected in reviews found on this listing. Accordingly, you may wish to perform additional research for information about this property when making your travel plans.”
The new policy of Trip Advisor follows a Milwaukee Journal Sentinel report in which a woman said she was raped at Iberostar Paraiso Maya in 2010. She, and other TripAdvisor reviewers, said their posts detailing the horrid experiences in which they were assaulted or injured were declined or deleted.
After a loud criticism, Trip Advisor apologise to the sexual assault victim reported on in the article, who had her forum post removed seven years ago on TripAdvisor.
According to the report of Trip Advisor they had a policy whereby they judged content to be in breach of the guidelines if it did not adhere to family-friendly language. A few years ago, Trip Advisor updated that policy to permit more descriptive reviews and content about first-hand accounts of serious incidents like rape or assault. Even at that time, the management and the editorial policy of Trip Advisor recognized that the previous guidelines went too far in preventing information like this from being shared.
TripAdvisor also addressed the claims that its decision to remove or decline certain posts was impacted by its relationships with hotels and resorts, which pay TripAdvisor when visitors click through the site to book the rooms of the hotels and the resorts.