Published on : Wednesday, October 19, 2016
World famous social media platform Twitter came to rescue the 150 stranded passengers from the Indian city Lucknow after they missed their train because of misinformation that was given to them by the Indian Railway authorities on Tuesday, 18th October.
The train in question, Kaviguru Express (19709) was supposed to arrive on the platform number one of the station at 1:55 pm local time but the train finally arrived at the platform number three due to technical issues. As the rail authorities at the station did not mention about the change to the passengers, they kept on waiting for the train at the platform number one, which caused all 150 passengers to miss their train.
While several angry passengers went to complain to the station manager, others lodged complaints to the divisional railway manager (DRM) Alok Kumar Lahoti through twitter.
According to passengers, when Lahoti received the tweets from the exhausted and angry passengers about the incident, he immediately issued an order to stop the train at the Barabanki station. He then tweeted back and asked the irate passengers to board the train from the Barabanki station. The DRM also ordered the railway authorities to arrange a special train for the passengers, which took them to Barabanki to board the Kaviguru Express.
The passengers later expressed their gratitude to the DRM for his actions. But the incident gave all the 150 passengers a difficult time just because the railway authorities forgot to announce about the change.