Two initiatives to improve passenger experience at Emirates Terminal 3 will soon be introduced

Published on : Tuesday, June 27, 2017

EmiratesTravellers departing from Dubai International Airport Terminal 3 can look forward to a smoother airport experience with the implementation of two new initiatives that will streamline the check-in and immigration checks at departure.

Involving biometric technology and new automated border control gates, these two projects will be launched immediately, with completion expected within the next 12 -18 months.

 

These are the first projects signed off by the joint team currently reviewing all traveller touch points at Dubai International airport, with the aim of enhancing the overall customer experience. This unique collaborative approach involving Emirates airline, Dubai Customs, Dubai General Directorate of Residency and Foreigners Affairs (GDRFA), Dubai Police and Dubai Airports, was launched in May and has quickly borne fruit.  The two new initiatives announced will help expedite the processing of travellers, and facilitate a smoother traveller flow through various check-points at the airport.

 

 

Major General Mohammed Ahmed Almarri, Dubai General Directorate of Residency and Foreigners Affairs (GDFRA) said: “In line with the government’s vision to be a world leader in providing public services, we have been evaluating the use of biometrics to enhance traveller flow through immigration. We are pleased to roll-out these new initiatives at Terminal 3 Departures in collaboration with Emirates and our airport stakeholders. We believe this will make our operations more efficient, free up our valuable manpower to focus on other responsibilities, and ultimately improve traveller experience.”

 

Adel Al Redha, Emirates Executive Vice President and Chief Operations Officer said: “We are fortunate to have a very supportive and progressive airport stakeholder group. Even if it means investing in equipment, training and changing operational processes, all partners are keen to embrace new technologies and thinking, if it benefits the end-users. We are all on the same page when it comes to wanting to deliver the best experience for visitors coming to and through Dubai. We look forward to bringing these projects to fruition and introducing more enhancements in the coming months. The teams are enthusiastic and excited to expedite these initiatives at our hub.”

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