UIA will charge passengers for issuing boarding passes at the check-in desk

Published on : Friday, September 15, 2017

UIAAll UIA passengers including passengers traveling with infants/children or pets, unaccompanied minors, passengers with special needs including those who require special assistance and/or additional oxygen during the flight, as well as passengers carrying weapon, are provided with an opportunity to check-in online free of charge by choosing one of the following options:


1. Web Check-in: available on UIA website or via UIA Web Check-in App. Web check-in for UIA scheduled and charter services opens 48 and 24 hours prior to scheduled departure respectively. Web check-in for UIA services closes 40 minutes prior to scheduled departure.


2. Auto Check-in: available for passengers who submitted correct passport and contact details when booking their tickets and did not check-in online 12 and 4 hours prior to departure of their scheduled and charter flights respectively. Seats are assigned automatically according to fare type and service class.


The passengers who have entered their contact and passport details correctly will receive an invitation to their email address to check in online 48 hours prior to the departure. Once checked-in, passengers are required to save their e-boarding passes to any portable device or print them out.


Effective October 1, Economy Class passengers of domestic and medium-haul international flights preferring to get their boarding passes from an agent at a check-in counter at origin airport will be charged 10 euro.


“We at UIA adopted passenger handling optimization and automation program, – noted Evgeniya Satska, UIA Corporate Press Secretary. – Digitalization of the UIA handling procedures empowers us to cut expenditures for check-in counters’ maintenance and services of handling staff at our base and off-base airports. The latter opens doors for cutting tickets fares. We hope our clients will soon get used to checking-in online, appreciate our service speed and convenience, and, therefore, spend less time on pre-flight formalities”.


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