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Published on : Thursday, June 25, 2015
NFS Technology Group’s room Master is the hotel management system of choice for luxury hotel and seafood restaurant The Pierhouse to ensure the smooth running of hotel operations as well as the restaurant and bar facilities.
Nestled on the shores of a Scottish sea lock, Loch Linnhe, in the picturesque village of Port Appin, Argyll, The Pierhouse Hotel originally started life as the 19th century residence of the Pier Master.The Pierhouse Hotel is now a luxury hotel with 12 en suite bedrooms, a specialist seafood a la carte restaurant for 60 guests, a bar with over 100 malts and a wood burning stove, spa facilities and a host of outdoor activities for guests.
The owners looked to upgrade the cumbersome manual hotel systems in place with an affordable integrated hotel management system, to increase efficiency across the hotel for the benefit of staff, hotel guests and visitors.NFS’s roomMaster hotel system was seamlessly installed to deliver an effective technology solution with full reporting operations and continuous two-way integration with SiteMinder’s Channel Manager, to enable room availability and pricing to be automatically distributed to online booking channels.
Says Nicholas Horne of The Pierhouse Hotel: “The Pierhouse Hotel attracts a huge range of customers from all walks of life and all parts of the world with a personal and informal atmosphere created for a perfect relaxing break.“With this relaxed environment at front of house, back of house needs to operate seamlessly to deliver a great guest experience. We had originally relied on various disjointed systems, such as database, online booking, EPOS, accounting etc, but none had the ability to communicate with each other.“We really needed to upgrade our system and take it to the next level of professionalism and efficiency. And the dedicated team at NFS made roomMaster a trouble free installation with excellent instruction and support. The system really is proving to be everything it was made out to be and is already far exceeding our expectations!”